When
will my order be shipped?
There is a 24-48 hour processing time for all orders
regardless of their shipping method. However, we strive to ship orders out as
quickly as possible.
We process orders from 8:30AM ET - 3:30PM ET Monday-Friday.
We do not process orders on Weekends and major U.S holidays.
Our daily shipping cutoff time is 3:30PM ET. If you receive a tracking number
after our cutoff time, then your order was prepared but may not have left our
facility.
Please note: Orders of $400 or more will be shipped to the cardholder's verified billing address. If we are unable to verify this address, the order will be cancelled without notice. Orders of $200 or more are shipped with signature confirmation (Someone must be available to sign for the package).
Where do you Ship From?
Hardware orders are shipped from our warehouse in Woodside, NY 11377
Flavored Eliquid and flavored pod orders are shipped from our warehouse in
Norwich, CT 06360
State
Regulations & Compliance:
Due to
recent changes in vape regulations, there are certain states and cities that we
no longer ship to or no longer ship flavored products to. Please check with
your local government for any other rules and regulations pertaining to vaping
and purchasing vape related products.
We are unable to ship any Vape Related Products to:
- U.S Territories
(Guam, Puerto Rico, etc..)
- Military
Addresses
- Georgia
- Louisiana
- Maine
- Massachusetts
- New Hampshire
- Oregon
- South Dakota
- Utah
- Vermont
- Chicago
- Arkansas
- Utah
- Washington
We are
unable to ship any E-liquids to:
- New Jersey
- San Francisco,
CA
- Rhode Island
- New York
- Maryland
- Washington
- Washington DC
If you are in one of the affected states and place an order containing a
restricted item, the restricted item will be removed from your order and
refunded while the rest of the order will be processed and shipped normally or
your order also may be cancelled and refunded entirely.
Estimated
Transit Times:
Transit
times does not include our 24-72 hour processing time. We do not guarantee
transit times and shipping fees are nonrefundable.
- Economy
Shipping: 5 - 9 Business days in transit
- Standard
Shipping: 3 - 6 Business days in transit
- Free
Shipping: Free shipping service is only available for orders over $80 after
discounts and before applicable taxes and costs. Please
note that free shipping service will still have additional fee for adult
signature as required by new regulations
** In compliance with the new PACT act regulations all orders will be subject
to an additional shipping charge for Adult Signature **
Adult
Signature:
An Adult
Signature fee is added to all orders regardless of shipping method. Adult
signature upon delivery is required per regulations and cannot be waived. Adult
Signature and shipping costs are non refundable.
Late Shipments
We do not guarantee transit times and shipping fees are nonrefundable
through us.
However, the shipping methods listed below are guaranteed directly through the
shipping carrier with certain exceptions. These exceptions are usually weather
delays and failed delivery attempts. For more information, please contact us
via email at [email protected].
Order Tracking:
Once
your order has been shipped, the tracking number will be sent to the email
address registered to your account. This information can also be viewed when
logged into your account in the "my account" page or by clicking
here.
Please do not be alarmed if the delivery confirmation for your package has not
updated in a few days. Delivery confirmation does not update until the package
has reached a sorting facility. There are no updates in between.
Incomplete
or Incorrect Address Submissions:
Please
review your shipping address carefully when placing an order. Errors in the
shipping address will cause delays in transit times or returned orders. We will
not reship the order until it is returned to us by the courier and the customer
has paid for the cost to reship the order.
How are
replacement parts shipped?
ALL replacement shipments and warranty
shipments are shipped using standard shipping.
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