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Shipping & Handling

When will my order be shipped?

There is a 24-48 hour processing time for all orders regardless of their shipping method. However, we strive to ship orders out as quickly as possible.

We process orders from 8:30AM ET - 3:30PM ET Monday-Friday.
We do not process orders on Weekends and major U.S holidays.

Our daily shipping cutoff time is 3:30PM ET. If you receive a tracking number after our cutoff time, then your order was prepared but may not have left our facility.

Please note: Orders of $400 or more will be shipped to the cardholder's verified billing address. If we are unable to verify this address, the order will be cancelled without notice. Orders of $200 or more are shipped with signature confirmation (Someone must be available to sign for the package).

Where do you Ship From?

Hardware orders are shipped from our warehouse in Woodside, NY 11377
Flavored Eliquid and flavored pod orders are shipped from our warehouse in Norwich, CT 06360

State Regulations & Compliance:

Due to recent changes in vape regulations, there are certain states and cities that we no longer ship to or no longer ship flavored products to. Please check with your local government for any other rules and regulations pertaining to vaping and purchasing vape related products.

We are unable to ship any Vape Related Products to:

  • U.S Territories (Guam, Puerto Rico, etc..)
  • Military Addresses
  • Georgia
  • Louisiana
  • Maine
  • Massachusetts
  • New Hampshire
  • Oregon
  • South Dakota
  • Utah
  • Vermont
  • Chicago
  • Arkansas
  • Utah
  • Washington

We are unable to ship any E-liquids to:

  • New Jersey
  • San Francisco, CA
  • Rhode Island
  • New York
  • Maryland
  • Washington
  • Washington DC

If you are in one of the affected states and place an order containing a restricted item, the restricted item will be removed from your order and refunded while the rest of the order will be processed and shipped normally or your order also may be cancelled and refunded entirely.

Estimated Transit Times:

Transit times does not include our 24-72 hour processing time. We do not guarantee transit times and shipping fees are nonrefundable.

  • Economy Shipping: 5 - 9 Business days in transit
  • Standard Shipping: 3 - 6 Business days in transit
  • Free Shipping: Free shipping service is only available for orders over $80 after discounts and before applicable taxes and costs. Please note that free shipping service will still have additional fee for adult signature as required by new regulations

** In compliance with the new PACT act regulations all orders will be subject to an additional shipping charge for Adult Signature **

Adult Signature:

An Adult Signature fee is added to all orders regardless of shipping method. Adult signature upon delivery is required per regulations and cannot be waived. Adult Signature and shipping costs are non refundable.

Late Shipments

We do not guarantee transit times and shipping fees are nonrefundable through us.
However, the shipping methods listed below are guaranteed directly through the shipping carrier with certain exceptions. These exceptions are usually weather delays and failed delivery attempts. For more information, please contact us via email at [email protected].

Order Tracking:

Once your order has been shipped, the tracking number will be sent to the email address registered to your account. This information can also be viewed when logged into your account in the "my account" page or by clicking here.

Please do not be alarmed if the delivery confirmation for your package has not updated in a few days. Delivery confirmation does not update until the package has reached a sorting facility. There are no updates in between.

Incomplete or Incorrect Address Submissions:

Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders. We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.

How are replacement parts shipped?

ALL replacement shipments and warranty shipments are shipped using standard shipping.