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Vague description that does not fit shown Picture |
December 8, 2021 |
Reviewer:
Gonzalo Bermudez from MIAMI, FL United States
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What do you see in the product picture of the Smok X pods? CLEAR pods, right? Wrong!!! I ordered 4 boxes of these pods by looking at the picture and by selecting from the drop-down menu the first option that has the word "CLEAR" between parenthesis. What I got was 4 boxes of dark-black pods. I contacted customer service by email and they ignore my request for an exchange for 2 weeks. When MVS finally replied to my email, they said that it was my mistake since I should have chosen the next option that did not have the word 'clear'. Even though, it was their mistake, they said that sales are final with no refunds or exchanges. Worst customer service ever!!!
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