Find quick answers to your questions below...
Last updated January 30, 2011
Electronic Cigarette
What is an Electronic Cigarette?
Getting Started
I'm new to this, what do I need to get started?
General
Are all cartridges refillable?
Are parts interchangeable between different models?
Do my batteries come charged?
Do you offer coupon codes?
How long does a bottle of eLiquid last?
What are manual and auto batteries?
What is in the eliquid?
What is the average lifespan of an ecig battery or atomizer?
Who can use these products?
Why have the options from the drop-down menu of an item disappeared (color, size, strength)?
Why is there liquid in my brand new atomizer?
Tips/How-to
How do I care for my electronic cigarette?
How do I refill my cartridges?
No contact/connection: My battery LED lights up but I am getting no vapor from my atomizer or vice versa.
Troubleshooting
Which eLiquid should I buy? I am searching for a flavor that resembles the brand that I smoke.
Why should I keep spare parts?
Declined Orders
I tried to make a purchase, why was my card was declined?
My credit/debit card was declined, why was my account debited?
Order Information
Do I have to pay sales tax?
Has my order shipped?
How do I buy/redeem a gift certificate?
How do I change quantities or cancel an item in my order?
How do I find my product?
I have a question on my charges.
How do I track my order?
I need a copy of my receipt/invoice.
How do I use a coupon?
Do you offer backorders?
My Account
Trouble logging in, adding coupon codes or viewing pages?
How do I create an account?
How do I edit my account information?
I forgot my password.