Find quick answers to your questions below...
Last updated January 30, 2011
Electronic Cigarette
• What is an Electronic Cigarette?
Getting Started
• I'm new to this, what do I need to get started?
General
• Are all cartridges refillable?
• Are parts interchangeable between different models?
• Do my batteries come charged?
• Do you offer coupon codes?
• How long does a bottle of eLiquid last?
• What are manual and auto batteries?
• What is in the eliquid?
• What is the average lifespan of an ecig battery or atomizer?
• Who can use these products?
• Why have the options from the drop-down menu of an item disappeared (color, size, strength)?
• Why is there liquid in my brand new atomizer?
Tips/How-to
• How do I care for my electronic cigarette?
• How do I refill my cartridges?
• No contact/connection: My battery LED lights up but I am getting no vapor from my atomizer or vice versa.
• Troubleshooting
• Which eLiquid should I buy? I am searching for a flavor that resembles the brand that I smoke.
• Why should I keep spare parts?
Declined Orders
• I tried to make a purchase, why was my card was declined?
• My credit/debit card was declined, why was my account debited?
Order Information
• Do I have to pay sales tax?
• Has my order shipped?
• How do I buy/redeem a gift certificate?
• How do I change quantities or cancel an item in my order?
• How do I find my product?
• I have a question on my charges.
• How do I track my order?
• I need a copy of my receipt/invoice.
• How do I use a coupon?
• Do you offer backorders?
My Account
• Trouble logging in, adding coupon codes or viewing pages?
• How do I create an account?
• How do I edit my account information?
• I forgot my password.