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Find quick answers to your questions below...
Last updated May 24, 2014
Getting Started
Are all cartridges refillable?
Are parts interchangeable between different models?
How long does a bottle of eLiquid last?
What are manual and auto batteries?
What do I need to get started?
What is an Electronic Cigarette?
What is mAh?
What is resistance/ohm?
What is the average lifespan of an ecig battery or atomizer?
General
Are your products authentic?
Do my batteries come charged?
How can I recycle my lithium batteries?
What is in eLiquid? What is PG and VG?
What's the difference between an Ego and a 510 atomizer?
Which eLiquid resembles the brand I smoke?
Troubleshooting & Tips
How do I refill my cartridges?
How should I store my eLiquid?
Troubleshooting
Why do batteries take so long to charge?
Why does the vapor taste burnt?
Why is my atomizer leaking?
Why is there liquid in my new atomizer?
Why isn't my battery or device working?
Why should I keep spare parts?
Declined Orders
My order was declined, why was I charged?
Why was my card declined?
Order Information
Trouble logging in, adding coupon codes or viewing pages?
Where can I find promo codes?
Why are some product options missing?
Do I have to pay sales tax?
How do I make a change to my order?
How do I track my order?
How do I use a coupon?
I forgot my password.
Do you offer backorders?