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Last updated January 9, 2013
Electronic Cigarette
What is an Electronic Cigarette?
Getting Started
I'm new to this, what do I need to get started?
Are all cartridges refillable?
Are parts interchangeable between different models?
Do my batteries come charged?
How long does a bottle of eLiquid last?
My atomizer is leaking into the battery (or MOD), is this normal?
What are manual and auto batteries?
What is in eLiquid? What is PG and VG?
What is mAh?
What is resistance/ohm?
What is the average lifespan of an ecig battery or atomizer?
What's the difference between an Ego and a 510 atomizer or cartomizer?
Where can I recycle my lithium batteries?
Why is there liquid in my brand new atomizer?
Your Joye products have "MVS" logos, are they genuine Joyetech?
How do I care for my electronic cigarette?
How do I refill my cartridges?
No contact/connection: My battery LED lights up but I am getting no vapor from my atomizer or vice versa.
Which eLiquid should I buy? I am searching for a flavor that resembles the brand that I smoke.
Why am I experiencing a harsh burnt taste from my device?
Why should I keep spare parts?
Declined Orders
I tried to make a purchase, why was my card was declined?
My credit/debit card was declined, why was my account debited?
Order Information
Do you offer coupon codes?
Who can use these products?
Why have the options from the drop-down menu of an item disappeared (color, size, strength)?
Do I have to pay sales tax?
Has my order shipped?
How do I buy/redeem a gift certificate?
How do I change quantities or cancel an item in my order?
How do I find my product?
I have a question on my charges.
How do I track my order?
I need a copy of my receipt/invoice.
How do I use a coupon?
Do you offer backorders?
My Account
Trouble logging in, adding coupon codes or viewing pages?
How do I create an account?
How do I edit my account information?
I forgot my password.