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Troubleshooting & Tips
How do I refill my cartridges?
 

There are two methods of refilling:

1. "Topping off" - Take the cartridge off and put a few drops into the cartridge until it looks very moist. The cartridge should not be so full that there is a pool of liquid in it. It usually takes 2-3 drops to refill a DSE901 cartridge and 5-7 drops to refill a DSE801 Cartridge.

2. "Dripping" - Take the cartridge off. Put two drops of liquid directly into the atomizer. This method is not recommended because liquid may leak into the battery therefore shortening its life span.

Cartomizers are refillable. Here's how:
1. Stand the cartomizer on a flat surface with the battery connection end facing up and the mouth-piece facing down.
2. Locate the hole in the center.
3. Add one drop into the hole. Let the liquid seep into the hole.
4. Repeat step 3 until the cartomizer is full. A new blank cartomizer can hold approximately 20 drops of liquid. We recommend not adding more than 8 drops to a prefilled cartomizer because it may leak.
5. Cover both ends of the cartomizer with a clothe and shake it up to spread liquid evenly inside cartomizer.
6. Wipe off excess liquid from the center hole.


How should I store my eLiquid?
  eLiquid should be stored in a cool, dark area away from direct sunlight. eLiquid, cartridges, atomizers, and e-cig's in general may contain nicotine and should be kept out of reach from children and pets.
Troubleshooting
  Batteries
  • Be sure your batteries are fully charged. When you insert your battery into a charger, the battery light should blink several times and the charger light should change from either green to red or blue to red (varies depending on model). When the charge is complete, the light to return to its original color (usually green). This LED light may pulse in red, green or blue even when charge is complete. This is normal.
  • If the battery LED does NOT light up AND no vapor is produced when you attempt to use it, this usually means that it needs to be charged or the battery is faulty. Charge the battery and try again.
  • If the battery LED does light up and no vapor is produced when you attempt to use it: Try using and testing this battery using a different atomizer. If this battery works with all other atomizers, then this battery is not faulty.
  • Starter kits come with two batteries. If both batteries appear to have failed at the same time, you may just have a defective charger or atomizers. Also, remember that cigarette sized e-cig batteries have a short lifespan of 3-6 weeks and Ego Series batteries have an average life of 3-6 months.
Atomizers
  • If you suspect that an atomizer is faulty, test it using other batteries. If this atomizer will not work with any batteries then it is probably faulty. If it will work with one battery but not the other, then the problems lies in the batteries.
  • Be sure cartridges are properly filled with liquid.
  • Poor vapor production: Add 1-2 drops of liquid directly into the atomizer. If this does not help, try draining the atomizer (see above article for instructions). Take long and slow inhalations to produce more vapor. This gives the atomizer more to to heat the eLiquid.
  • Poor vapor production from new atomizer:  Some atomizers need to be "broken in". To do so, simply use the atomizer for 1-2 hours. You should notice improved vapor production with use. Draining and refilling the atomizer may shorten "break in" time.
  • Atomizers will begin to produce less vapor and perform poorly when they near the end of their lifespan.
USB Passthroughs
  • Your new passthrough is plugged in but not producing any vapor: The USB passthrough requires a power should of 1500mA in order to work. Most computer usb power sources will output enough power. Try using another USB port or another computer if available. Also try using a different atomizer and adding more liquid.
  • Your old passthrough suddenly stops working, the LED just blinks and you are using the same USB port that you've always used: We have found that this malfunction is usually caused a faulty switch in the passthrough. Normal use of the passthrough can cause this. Contact from liquid will also cause this. No matter how careful one is, liquid seems to find a way into the switch. Try wiping down the contacts and letting the passthough sit for 3-4 days. After this time, try using it. We have found this to help in some cases. If this does not work, the passthrough will need to be replaced.
Poor Vapor Production
Try preheating your atomizers. Hold down the button on your (manual switch) battery for 2 seconds before inhaling. Take longer and slower inhalations.

Ego Series Batteries

1) Does the button LED light up when you push it?
  • IF YES: Then try testing the battery with multiple atomizers. If you've tried several working atomizers and it does not produce any vapor, the battery might be defective or you're experiencing a contact issue (see video link below).
  • IF NO: The battery might be locked. Most Ego Batteries have a button lock/unlock feature. To unlock the battery, push the button 6-7 times within 1.5 seconds. The button will flash indicating a switch in modes.
2) Does the button LED flash or light up when it is attached to a charger?
  • IF YES: Fully charge the battery. The charger light will turn red during the charge and back to green when the charge is complete. Once the battery is fully charged, if it still does not power any atomizers, then it might be a contact issue (usually due to over-fastening). See video below for solution.
  • IF NO: It could be a contact issue, defective charger or defective battery. For contact issue, see video below. If the charger works on other batteries, then it's probably not the charger.
VIDEO: How to adjust the connection of your battery and atomizers (contact issues, over-fastening)
Why do batteries take so long to charge?
  Ego and MOD batteries are high capacity and they do take several hours to fully charge. The higher the mAh rating the longer it will take to charge the battery.

Ego batteries:
It could be a defective USB Charger or Wall to USB Adapter. Try using the USB charger on a computer USB port or a wall to usb adapter from a cell phone if available. If it charges quicker then, we can rule out the USB charger.
Why does the vapor taste burnt?
  Atomizers have a built in wire-coil, similar to one found in a light bulb. This wire-coil heats up to vaporize eLiquid. The unpleasant burnt taste is always a sign that there is a lack of eLiquid in the wire-coil. This can be true even if your cartridge or tank is full of eLiquid.

Solution: If you are able to locate the wire coil (usually right under the mouthpiece), add 1-2 drops of eLiquid directly onto the wire-coil and let it soak for 15-30 seconds. This should resolve the issue. If the burnt taste comes back, repeat the steps mentioned above. For most atomizers, it is necessary to repeat this several times until the atomizer is properly "broken-in".

Tank atomizers with rope wicks (Novas, CE4, Clearomizers, Etc...): When you first fill the tank, let it sit for 5-10 minutes before using it. Wait until the rope wick turns from white to a clear, translucent color. The rope wick needs time to soak and draw liquid onto the wire-coil. This is known as "priming" and will help avoid any burnt tasting vapor.

The viscosity of your liquid can also cause an issue. Full VG liquid is usually to thick and will not absorb well in rope wicks unless it is diluted with a small amount of water. Our VG blend eLiquid is diluted with about 8% distilled water to prevent this issue.

If the liquid you are using is to thick, try diluting it with distilled water. Add 1-2 drops of distilled water into your Clearomizer along with eliquid, shake well, take a test puff and repeat if necessary. Do not add more than 1-2 drops of water at a time. Over-diluting can cause your tank to leak.
Why is my atomizer leaking?
  Well, that depends. If you removed the atomizer from your battery (or MOD) and found a small amount of liquid in the battery contact, that is perfectly normal. Please do not be alarmed. All atomizers will leak from the air channel into the battery. However, the entire atomizer, tank or cartridge should not be emptying out into the battery.

We suggest cleaning the battery contacts periodically and always before charging the battery.
Why is there liquid in my new atomizer?
  All of our atomizers have been filled with flavorless, nicotine-free liquid by the manufacturer. This is done as a precaution to prevent damage and a burnt taste on first use.
Why isn't my battery or device working?
  The battery may have a lock and unlock feature. Have you checked if the button lock has been engaged?

Lockable: Press the button 6-7 times within 1.5 seconds to lock or unlock the battery. The battery LED will blink when switching modes. When the battery is in lock mode, the button is disabled and the battery will not power an atomizer or cartomizer.

The best way to unlock the battery is by rapidly pushing the button until it flashes.

Is the battery working with any atomizers? It sounds like you are experiencing a contact issue usually caused by the over-fastening of atomizers and chargers. If that is the case, the is a quick and easy adjustment that can be made to resolve the issue (see video below):

http://www.youtube.com/watch?v=MIG3Gu05MMk

It could be a defective USB Charger or Wall to USB Adapter. Try using the USB charger on a computer USB port or a wall to usb adapter from a cell phone if available. If it charges quicker then, we can rule out the USB charger.

Newer versions of the Vision Spinner battery require one button push to activate the charge. To charge: Fasten the Spinner battery to a Joye Ego Rapid Charger (sold separately), if the battery button does not flash and the charger light does not turn red, activate the charge by pushing the battery button once. The button light should now flash and the charger light should turn red to indicate that a charge is in progress. The charger light will turn green when the charge is complete.
Why should I keep spare parts?
 
  • Atomizers can burn out at anytime. They last anywhere from 3-6 weeks of moderate use. We recommend having at least 2 spare atomizers in case one burns out.
  • The capacity of e-cig batteries depreciate over time and from use. E-cig batteries come in contact with liquid from daily use. This is why they have a short lifespan of 1-2 months.