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Troubleshooting & Tips | |
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How do I refill my cartridges? | |
There are two methods of
refilling: 1. "Topping off" - Take the cartridge off and put a few drops into the cartridge until it looks very moist. The cartridge should not be so full that there is a pool of liquid in it. It usually takes 2-3 drops to refill a DSE901 cartridge and 5-7 drops to refill a DSE801 Cartridge. 2. "Dripping" - Take the cartridge off. Put two drops of liquid directly into the atomizer. This method is not recommended because liquid may leak into the battery therefore shortening its life span. Cartomizers are refillable. Here's how:1. Stand the cartomizer on a flat surface with the battery connection end facing up and the mouth-piece facing down. 2. Locate the hole in the center. 3. Add one drop into the hole. Let the liquid seep into the hole. 4. Repeat step 3 until the cartomizer is full. A new blank cartomizer can hold approximately 20 drops of liquid. We recommend not adding more than 8 drops to a prefilled cartomizer because it may leak. 5. Cover both ends of the cartomizer with a clothe and shake it up to spread liquid evenly inside cartomizer. 6. Wipe off excess liquid from the center hole. ![]() |
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How should I store my eLiquid? | |
eLiquid should be stored in a cool, dark area away from direct sunlight. eLiquid, cartridges, atomizers, and e-cig's in general may contain nicotine and should be kept out of reach from children and pets. | |
Troubleshooting | |
Batteries
Try preheating your atomizers. Hold down the button on your (manual switch) battery for 2 seconds before inhaling. Take longer and slower inhalations. Ego Series Batteries 1) Does the button LED light up when you push it?
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Why do batteries take so long to charge? | |
Ego and MOD batteries are high capacity and they do take several hours to fully charge. The higher the mAh rating the longer it will take to charge the battery. Ego batteries: It could be a defective USB Charger or Wall to USB Adapter. Try using the USB charger on a computer USB port or a wall to usb adapter from a cell phone if available. If it charges quicker then, we can rule out the USB charger. |
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Why does the vapor taste burnt? | |
Atomizers have a built in wire-coil, similar to one found in a light bulb. This wire-coil heats up to vaporize eLiquid. The unpleasant burnt taste is always a sign that there is a lack of eLiquid in the wire-coil. This can be true even if your cartridge or tank is full of eLiquid.
Solution: If you are able to locate the wire coil (usually right under the mouthpiece), add 1-2 drops of eLiquid directly onto the wire-coil and let it soak for 15-30 seconds. This should resolve the issue. If the burnt taste comes back, repeat the steps mentioned above. For most atomizers, it is necessary to repeat this several times until the atomizer is properly "broken-in". Tank atomizers with rope wicks (Novas, CE4, Clearomizers, Etc...): When you first fill the tank, let it sit for 5-10 minutes before using it. Wait until the rope wick turns from white to a clear, translucent color. The rope wick needs time to soak and draw liquid onto the wire-coil. This is known as "priming" and will help avoid any burnt tasting vapor. The viscosity of your liquid can also cause an issue. Full VG liquid is usually to thick and will not absorb well in rope wicks unless it is diluted with a small amount of water. Our VG blend eLiquid is diluted with about 8% distilled water to prevent this issue. If the liquid you are using is to thick, try diluting it with distilled water. Add 1-2 drops of distilled water into your Clearomizer along with eliquid, shake well, take a test puff and repeat if necessary. Do not add more than 1-2 drops of water at a time. Over-diluting can cause your tank to leak. |
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Why is my atomizer leaking? | |
Well, that depends. If you removed the atomizer from your battery (or MOD) and found a small amount of liquid in the battery contact, that is perfectly normal. Please do not be alarmed. All atomizers will leak from the air channel into the battery. However, the entire atomizer, tank or cartridge should not be emptying out into the battery. We suggest cleaning the battery contacts periodically and always before charging the battery. |
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Why is there liquid in my new atomizer? | |
All of our atomizers have been filled with flavorless, nicotine-free liquid by the manufacturer. This is done as a precaution to prevent damage and a burnt taste on first use. | |
Why isn't my battery or device working? | |
The battery may have a lock and unlock feature. Have you checked if the button lock has been engaged? Lockable: Press the button 6-7 times within 1.5 seconds to lock or unlock the battery. The battery LED will blink when switching modes. When the battery is in lock mode, the button is disabled and the battery will not power an atomizer or cartomizer. The best way to unlock the battery is by rapidly pushing the button until it flashes. Is the battery working with any atomizers? It sounds like you are experiencing a contact issue usually caused by the over-fastening of atomizers and chargers. If that is the case, the is a quick and easy adjustment that can be made to resolve the issue (see video below): http://www.youtube.com/watch?v=MIG3Gu05MMk It could be a defective USB Charger or Wall to USB Adapter. Try using the USB charger on a computer USB port or a wall to usb adapter from a cell phone if available. If it charges quicker then, we can rule out the USB charger. Newer versions of the Vision Spinner battery require one button push to activate the charge. To charge: Fasten the Spinner battery to a Joye Ego Rapid Charger (sold separately), if the battery button does not flash and the charger light does not turn red, activate the charge by pushing the battery button once. The button light should now flash and the charger light should turn red to indicate that a charge is in progress. The charger light will turn green when the charge is complete. |
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Why should I keep spare parts? | |
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