Return to Help Index
General
Are your products authentic?
  Rest assured that when you shop at myvaporstore.com, you are purchasing genuine products from the official manufacturer as described. We have been in business since 2009 and have maintained our reputation throughout. As one of the largest distributors in the United States, we have established close business relationships with the biggest names in the industry. We listed a few below and their contact information for your reference.


Joyetech:
Although some of our Joye products have the "MVS" logo, all of our "Joye" products are genuine Joyetech and produced by Shenzhen Joyetech Co., Ltd.

We are one of the few distributors listed in Joyetech's official website here:
http://www.joyetech.com/about/business.php

As an OEM Business Partners, Joyetech uses our logo on their products. This helps us determine the origins of a product during warranty claims.

Kangertech:
Kangertech Distributor list
http://www.szkanger.com/?site/America.html

Vision:
http://www.visionecigarette.com/business/

Innokin:

For further verification contact: support@innokin.com
Do my batteries come charged?
  Batteries are shipped with a 30% charge. It is recommended that you charge your batteries before use.
How can I recycle my lithium batteries?
  Use the links below to find a battery recycling drop-off near you:

http://www.call2recycle.org/locator/
http://www.homedepot.com/StoreFinder/
What is in eLiquid? What is PG and VG?
  The ingredient in eLiquid that causes it to vaporize in heat is PG, VG or a combination of both.

PG= Proplylene Glycol
VG= Vegetable Glycol/Glycerin

Most eLiquids contain PG, VG, water, flavorings and nicotine. We carry PG Blend, VG Blend and 50/50 PG/VG Blend.

VG Blend: Slightly sweeter, more vapor, less throat hit than other blends, contains a max. of 5% PG and designed for those who are sensitive to PG

PG Blend: Greater "throat hit", contains a max. of 15% VG

50/50 PG/VG Blend: Balanced combination of "throat hit" and vapor production

Nicotine-Free/ Zero Nic: Much less "throat hit" than eLiquid containing nicotine and usually lighter in color
What's the difference between an Ego and a 510 atomizer?
  An Ego atomizer is usually cone shaped, about the same diameter as an Ego battery and when it is attached to an Ego battery, the outer Ego cone threads of the battery are hidden by the atomizer. A 510 atomizer is about the diameter of an actual cigarette and when it is attached to an Ego battery, the outer Ego cone threads remain visible.


Which eLiquid resembles the brand I smoke?
  Most eLiquid tobacco flavors are slightly sweetened and do not taste like cigarettes. As you begin to use an e-cig, you will see what I mean. We recommend purchasing 2-3 bottles of various flavors in the smallest size bottle (10ml) to find the flavor most suitable for you. We do not recommend purchasing in bulk or purchasing larger bottles until you find a flavor you like because eLiquid sales are final.

If you have trouble deciding on which flavors to purchase, we suggest trying the ones with the most reviews and highest ratings. Those flavors are the most popular and usually the best tasting.