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Declined Orders
My order was declined, why was I charged?
  First, you'll need to determine if the extra charge on your online credit card statement is a pending charge. A pending charge usually means that you submitted incomplete or inaccurate information when you submitted your order (declined transaction). Even if you received an error message for a declined order, your credit card company will still place a pending line item on your online statement. If you have determined that the extra charge is a pending charge, it will be cancelled by your bank in a few days. If it is not a pending charge, and has not been cancelled after a few days, please contact
Why was my card was declined?
  Here are the most common reasons:

  • The billing address did not match the billing information for the card. Please be sure to enter the billing information for that credit/debit card. You can enter a different shipping address.
  • Your credit/debit card has security features that may require you to call them to tell them that you are making this purchase.
  • We do not accept cards issued outside of the United States.
  • You may have saved your payment method incorrectly. Try removing your saved payment method. Then checkout by reentering all of credit card information.